Terms and Conditions for Return Policy
At InzichtAi Global Solutions, we are committed to providing the highest quality services and products to our clients. If you are not entirely satisfied with your purchase, we are here to help. Please review the terms and conditions outlined below regarding our return policy.
1. Eligibility for Returns
To be eligible for a return or refund, the following conditions must be met:
- The service/product must have been purchased within the last 30 days.
- You must provide proof of purchase (invoice or receipt).
- The request for return or refund must clearly specify the reason for dissatisfaction or non-compliance with the agreed terms.
- Only items or services that fall under our refund-eligible category as specified in the contract or agreement are applicable for return. Custom development services and software solutions tailored specifically for the client may not be eligible for returns unless otherwise stated.
2. Non-Returnable Items
Certain services and products are exempt from being returned:
- Custom-developed software and digital solutions.
- AI services and models specifically designed per client requirements.
- Third-party integrations where services have already been rendered.
3. Return Process
To initiate a return, please contact our customer support team at [support email/contact form] with your purchase details and the reason for your return request. Our team will assess the situation and respond within 5 business days with further instructions on the return or refund process.
4. Refunds (if applicable)
Once your return is approved:
- Refunds will be processed within 7-14 business days.
- Refunds will be issued to the original method of payment or as otherwise agreed upon.
- In case of partial refunds, a proportionate amount based on the delivered portion of the project will be refunded.
Please note that in certain situations where significant resources were already allocated, full refunds may not be possible.
5. Late or Missing Refunds
If you have not received your refund after the stipulated period:
- Check with your bank or credit card provider; processing time may vary.
- Contact our customer service team if you still haven't received the refund after confirming with your bank.
6. Exchanges
Services or products that are eligible for an exchange will be replaced or rectified based on the original contract's terms. If an exchange is required, you must notify us within the valid time frame mentioned above.
7. Changes to the Return Policy
We reserve the right to modify or update our return policy at any time. Clients will be notified of any significant changes in writing, and the revised terms will be made available on our website.